Virgin Atlantic has appointed Corneel Koster to the function of government vice chairman, buyer.
He replaces Mark Anderson, who has departed to steer Attach Airlines, the brand new operator of Flybe.
Koster joins Virgin from three way partnership spouse Delta Air Strains, the place he these days holds the function of senior vice chairman – Europe, Heart East, Africa and India.
In his new function, he’s going to lead Virgin Atlantic’s buyer, product and repair technique and shall be accountable for all buyer dealing with groups, together with airports, cabin workforce, touch centres, clubhouses, buyer enjoy perception and the inflight products and services staff.
He’s going to begin his new function from August.
Koster has a robust monitor document of global management enjoy within the aviation trade, having held senior roles at the management groups of each Virgin Atlantic and its key companions.
From 2010 to 2013 he held the location of director of operations, security and safety at Virgin Atlantic, main all operational workforces within the air and at the floor, together with the pilot neighborhood.
In his present place at Delta, Koster oversees gross sales within the EMEAI area whilst coordinating the operational facets and the provider supply to Delta’s consumers, operating carefully with companions Air France-KLM and Alitalia.
Below his management, Delta completed document transatlantic buyer pride rankings.
Ahead of becoming a member of Delta, as leader running officer for Aeromexico, he was once accountable for the operational excellence and repair supply of Mexico’s main airline staff, operating greater than 650 products and services an afternoon, in addition to the corporate’s shipment and ground-handling subsidiaries.
Koster has additionally held a number of business management roles within the passenger, floor dealing with and load companies of Air France-KLM, and earlier than that KLM.
Koster commented: “I’m overjoyed to be returning to Virgin Atlantic and to sign up for at such a thrilling time, as we introduce our first ever A350, start shaping the client enjoy on our A330-neos and introduce a hat-trick of recent routes from London Heathrow.
“Consumers have all the time been on the middle of this particular airline.
“I sit up for construction upon the fantastic paintings of our groups within the air and at the floor, and to proceed innovating to make certain that we’re the airline our consumers maximum like to fly, whilst providing a rising portfolio of shuttle choices with our companions.”